Information about our Organisation and Web site

Modern information and communication technologies play a fundamental role in the activities of an organisation like HEARING LIFE. We are based in Australia.Our privacy policy covers HEARING LIFE and its Web sites:
 
  • Organisation Name:HEARING LIFE
  • Address:3 Unley Rd,Parkside SA 5063, Australia
  • Controller:  Duncan Armour, National Marketing Manager
  • Web Sites(s):www.hearinglife.com.au

 
Providing Visitors with Anonymous Access 

You can access our Web sites home page and browse our sites without disclosing your personal data. Our Web sites do not enable our visitors to communicate with other visitors or to post information to be accessed by others.


Automatic Collection of Information 

We automatically log personal data by means such as programming or we link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:  We use cookies to identify a user to allow for easier access to services such as online tests and surveys. We may also link information stored in cookies with personal data about specific individuals. We do so for the following purposes:
  • Research and development
  • Customer administration
  • Marketing
  • Research and development 

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services. We may also collect information about you from other sources, such as public records or bodies, or private organisations.  We do not sell personal data to third party organisations, but may negotiate offers for our clients and communicate with you directly about such third party offers. If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes: -
  • Indicating in a box at the point on the site where personal data is collected
  • Sending an email customercare@hearinglife.com.au
  • Sending postal mail to this address (Customer Care Centre, Hearing Life, 3 Unley Rd, Parkside SA 5063 )
We do not knowingly collect personal data from children. We do not disclose your personal data to our subsidiaries or other organisations.


Confidentiality / Security

We give you the option of using a secure transmission method to send us the following types of personal data. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
 
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. 

Access to the personal data we may hold about you

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data.  
 
This can be arranging by: -
  • Sending an email (customercare@hearinglife.com.au )
  • Calling this telephone number ( 1300 134 097 )
  • We will provide you with a readable copy of the personal data which we keep about you, within a week - although we may before require proof of your identity. We will provide the information without any charge.
  • Sending an email (customercare@hearinglife.com.au )
  • Calling this telephone number ( 1300 134 097 )


Privacy Compliance 

Our privacy policy is compliant with the following instrument: Privacy Act 1988 (Cth).
 
Self Assessment procedure:
 
Name or designation of the privacy policy person or service:
Duncan Armour
Hearing Life
3 Unley Rd, Parkside SA 5063, Australia
simon@hearinglife.com.au 

Privacy Support 

If you have an enquiry or concern about our privacy policy, please contact:  
  
Duncan Armour
Marketing Department
3 Unley Rd, Parkside SA 5063
Phone: +61 8 8179 3126
Fax : +61 8 8373 7468
Email address: duncana@hearinglife.com.au